While returning or giving back the item purchased by the buyer to us through WholesaleUncle.com (Wholesaleuncle is owned by Efundoo Enterprises) website, the following situations may arise:
- Item found to be defective.
- Item damaged during the shipment.
- Accessories or parts missing.
- Wrong item was sent by us.
Points to be noted:
- We encourage the Buyer to review the product listing before making the purchase decision. In case the buyer orders a wrong item, the buyer shall not be entitled to any return/refund.
- Buyer needs to raise the refund request within 1 day from the date of delivery.
- Buyer has to submit the CCTV footage / Video for Open the box.
In the video, the box label and all products should be seen clearly. Also, items should be counted.
Options for Returns:
- Replace after shipment collection – Wholesale Uncle team will wait for the product which is delivered to you.
- Refund after shipment collection – Wholesale Uncle team will wait for the product which is delivered to you after checking the product. If it’s in the same condition, then we will raise the refund according to the same payment mode.
Further for returns being made by Buyer to the Seller of the product, the following parameters need to be ensured by the Buyer:
How do I return an item purchased on Wholesale Uncle? For raising a return, the buyer should call us on our customer care no. With the order no.
Conveniently, you have to return the parcel by appropriate courier companies with proper packaging if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.
Important:
- Please ensure that the product is in unused and in original condition. Include everything from the package you’ve received, including price tags, labels, original packing, freebies, and accessories.
- Return shipping charges will always be borne by the buyer. The buyer should send us the return product through a reputed shipment company at their cost.
- Refund will only be issued to the buyer after we receive the product according to our terms and conditions.
Hassle-free Returns: We try our best to offer you a hassle-free returns experience.
- Returns including all replacements.
- In case of Refunds, the entire amount paid by you will be refunded.
- Replacement is subject to availability of stock with us. In case a Replacement is not available, Wholesale Uncle will refund the amount for the same.
Returns are subject to the Wholesale Uncle return policy. Returns are covered by the 1 Day Replacement Guarantee after delivered to you.
Exceptions: There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing from the package you’ve received, including price tags, labels, original packing, freebies, and accessories.
- Defective/damaged products that are covered under the manufacturer’s warranty.
- Product is damaged due to misuse or Incidental damage due to malfunctioning of the product.
What is Wholesale Uncle Friendly Returns policy? At Wholesale Uncle, we understand how much you value your every purchase, and we are committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return and update us. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.
We assure you that all products sold on Wholesale Uncle are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’, or ‘Not as Described’, our Friendly Returns policy has got you covered.